Support Docs

Ask an Advisor

Your question will be broadcast to Advisors in your area.
Cancel

Your question is too short

Are you sure you want to continue?
Cancel

Something's missing

Ask a question to continue

Convert More Chat Leads

Need help starting a conversation with a lead?Well you’ve come to the right place.We get it, reaching out to someone you’ve never met before can be intimidating. You don’t want to spook them, or worse, annoy them.Here are three tips for starting a new conversation with a new chat lead. How To Start A Conversation With A New Lead Say Hi ....

Read More...

Uploading a Profile Picture

How to upload a profile picture Studies have shown that websites with human faces tend to convert a higher number of website traffic into leads. This is why it's so important to personalize the chat experience by uploading a profile picture of yourself (not your dog) for optimum results.Follow these steps to upload a profile picture in the AskAvenue app.Open the Ask....

Read More...

Customize the chat button

Personalize the chat experience Just like any great brand experience, personalization goes a long way. You can personalize the chat experience even before chatting with your visitors by uploading an avatar image to the chat button.Our studies show that a real human face receives the highest amount of clicks and engagement, so smile and take a selfie! :D Customize the chat bu....

Read More...

Targeting website visitors with proactive chat

Proactive ChatOne of the most effective ways to engage your online visitors is by setting up triggers to initiate a proactive chat with a customer based on specified conditions that you define. Your customer can choose whether or not to respond.With AskAvenue, you have the choice of triggering two proactive chat invites: 1. eye-catcher and 2. widget pop-up.The eye-....

Read More...

Offline Messages

Missed ChatsAs a busy agent, you'll occasionally miss some chats, but that's alright since AskAvenue has some great offline/away features that keep consumers engaged and encouraged to chat with you when you do become available.If you are ever unavailable to chat, simply ignore the chat notification request and someone else from your team will pick it up.By tapping ....

Read More...

Conversation and Agent Stats

Conversation Stats (reporting)We know it’s important to understand how your conversations are going, so we give you a dashboard with the following statistics:New conversations Missed conversations Agent response times Conversation historyOn the stats page, you can sort a graph by each of these metrics over any....

Read More...

Enabling Mobile Notifications

Mobile NotificationsTo receive notifications for AskAvenue on your mobile device, please ensure mobile notifications are turned “ON”.For iOSTo enable push notifications on iPhone, please follow these steps:On your iPhone, open up the Settings App, then tap Notifications Locate and tap the AskAvenue app Enable 'Allow Notifications' (make sure th....

Read More...

Installing Your Chat Codes

Getting StartedWe built AskAvenue to give you the easiest way to communicate with your visitors and leads.Adding live chat to your website takes only a few minutes.If you haven’t already installed your chat codes onto your website, follow these simple steps to do so:Login to your dashboard and ....

Read More...

6 High-End Condos with Amazing Views

Living downtown is a hectic lifestyle. The noise, the pollution, the overcrowded subway, but it's all worth it when you get home at the end of the day and have a view of the organized chaos from up above in your luxury condominium. Those who move to the city are ambitious, independent and daring because they feed off the energy and excitement of the city which is hard to find in the suburbs wh....

Read More...

What is a Real Estate Concierge?

There is something special about when you find a great Concierge. And like when you fall in love, you’ll know exactly when it happens.Firstly, let me clarify the difference between a real estate ‘Agent’ and a real estate ‘Concierge’.A real estate agent will be able to deal with the run of the mill scheduling of property showings, making recommendations, and will have decent interperson....

Read More...

Avenue named Winner at 2015 Realogy FWD Innovation Summit

The Team at AskAvenue is thrilled and honored to be named as the grand prize winner of the 2015 Realogy FWD Innovation Summit held at the Mission Bay Conference Center at the University of California, San Francisco.AskAvenue earned top honors at FWD for presenting....

Read More...

Get Avenue on-the-go. Download the Free App now!