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Customize the chat button

Personalize the chat experience Just like any great brand experience, personalization goes a long way. You can personalize the chat experience even before chatting with your visitors by uploading an avatar image to the chat button.Our studies show that a real human face receives the highest amount of clicks and engagement, so smile and take a selfie! :D Customize the chat bu....

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Targeting website visitors with proactive chat

Proactive ChatOne of the most effective ways to engage your online visitors is by setting up triggers to initiate a proactive chat with a customer based on specified conditions that you define. Your customer can choose whether or not to respond.With AskAvenue, you have the choice of triggering two proactive chat invites: 1. eye-catcher and 2. widget pop-up.The eye-....

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Offline Messages

Missed ChatsAs a busy agent, you'll occasionally miss some chats, but that's alright since AskAvenue has some great offline/away features that keep consumers engaged and encouraged to chat with you when you do become available.If you are ever unavailable to chat, simply ignore the chat notification request and someone else from your team will pick it up.By tapping ....

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Conversation and Agent Stats

Conversation Stats (reporting)We know it’s important to understand how your conversations are going, so we give you a dashboard with the following statistics:New conversations Missed conversationshttps://askavenue.com/blog/conversation-agent-stats/?preview=true Agent response times Conversation historyOn the s....

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Enabling Mobile Notifications

Mobile NotificationsTo receive notifications for AskAvenue on your mobile device, please ensure mobile notifications are turned “ON”.For iOS:For Android:

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Installing Your Chat Codes

Getting StartedWe built AskAvenue to give you the easiest way to communicate with your visitors and leads.Adding live chat to your website takes only a few minutes.If you haven’t already installed your chat codes onto your website, follow these simple steps to do so:Login to your dashboard and ....

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6 High-End Condos with Amazing Views

Living downtown is a hectic lifestyle. The noise, the pollution, the overcrowded subway, but it's all worth it when you get home at the end of the day and have a view of the organized chaos from up above in your luxury condominium. Those who move to the city are ambitious, independent and daring because they feed off the energy and excitement of the city which is hard to find in the suburbs wh....

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What is a Real Estate Concierge?

There is something special about when you find a great Concierge. And like when you fall in love, you’ll know exactly when it happens.Firstly, let me clarify the difference between a real estate ‘Agent’ and a real estate ‘Concierge’.A real estate agent will be able to deal with the run of the mill scheduling of property showings, making recommendations, and will have decent interperson....

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Avenue named Winner at 2015 Realogy FWD Innovation Summit

The Team at AskAvenue is thrilled and honored to be named as the grand prize winner of the 2015 Realogy FWD Innovation Summit held at the Mission Bay Conference Center at the University of California, San Francisco.AskAvenue earned top honors at FWD for presenting....

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