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Introducing The NEW AskAvenue Chat Widget

Conversations. They're the most powerful sales and marketing tool you have, right? It’s not about website form submissions or leads -- it’s about having conversations with buyers and sellers in your market who you can help. And that's why we took a conversation-first approach with the new AskAvenue chat widget. But the conversation-first approach isn't just some thought experiment.....

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Convert More Chat Leads

Need help starting a conversation with a lead? Well you’ve come to the right place. We get it, reaching out to someone you’ve never met before can be intimidating. You don’t want to spook them, or worse, annoy them. Here are three tips for starting a new conversation with a new chat lead. How To Start A Conversation With A New Lead Say Hi ....

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Uploading a Profile Picture

How to upload a profile picture Studies have shown that websites with human faces tend to convert a higher number of website traffic into leads. This is why it's so important to personalize the chat experience by uploading a profile picture of yourself (not your dog) for optimum results. Follow these steps to upload a profile picture in the AskAvenue app. Open the Ask....

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Customize the chat button

Personalize the chat experience Just like any great brand experience, personalization goes a long way. You can personalize the chat experience even before chatting with your visitors by uploading an avatar image to the chat button. Our studies show that a real human face receives the highest amount of clicks and engagement, so smile and take a selfie! :D Customize the chat bu....

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Targeting website visitors with proactive chat

Proactive Chat One of the most effective ways to engage your online visitors is by setting up triggers to initiate a proactive chat with a customer based on specified conditions that you define. Your customer can choose whether or not to respond. With AskAvenue, you have the choice of triggering two proactive chat invites: 1. eye-catcher and 2. widget pop-up. The eye-....

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Offline Messages

Missed Chats As a busy agent, you'll occasionally miss some chats, but that's alright since AskAvenue has some great offline/away features that keep consumers engaged and encouraged to chat with you when you do become available. If you are ever unavailable to chat, simply ignore the chat notification request and someone else from your team will pick it up. By tapping ....

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Conversation and Agent Stats

Conversation Stats (reporting) We know it’s important to understand how your conversations are going, so we give you a dashboard with the following statistics: New conversations Missed conversations Agent response times Conversation history On the stats page, you can sort a graph by each of these metrics over any....

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Enabling Mobile Notifications

Mobile Notifications To receive notifications for AskAvenue on your mobile device, please ensure mobile notifications are turned “ON”. For iOS To enable push notifications on iPhone, please follow these steps: On your iPhone, open up the Settings App, then tap Notifications Locate and tap the AskAvenue app Enable 'Allow Notifications' (make sure th....

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Installing Your Chat Codes

Getting Started We built AskAvenue to give you the easiest way to communicate with your visitors and leads. Adding live chat to your website takes only a few minutes. If you haven’t already installed your chat codes onto your website, follow these simple steps to do so: Login to your dashboard and ....

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Avenue named Winner at 2015 Realogy FWD Innovation Summit

The Team at AskAvenue is thrilled and honored to be named as the grand prize winner of the 2015 Realogy FWD Innovation Summit held at the Mission Bay Conference Center at the University of California, San Francisco. AskAvenue earned top honors at FWD for presenting....

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